Tag Archives: communication

Clinical, Culture, Emergency Medical Services, Health Care, Society

101 Things We Should Teach Every New EMT

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Originally posted at TheEMTSpot

I do not usually steal content or original writings, but this post is too important not to share (and keep for reference).  This was originally posted, with all credit due to the author of origin, at: http://theemtspot.com/2014/03/22/101-things-we-should-teach-every-new-emt/

Though this list is focused towards emergency medical technicians, it has inferred and inherent application in many clinical and non-clinical professions.

1) You aren’t required to know everything.

2) You are required to know the foundational knowledge and skills of your job. No excuses.

3) Always be nice. It’s a force multiplier.

4) There is no greater act of trust than being handed a sick child.

5) Earn that trust.

6) Don’t ever lie to your patient. If something is awkward to say, learn to say it without lying.

7) Read Thom Dick’s, People Care. Then read it again.

8) You can fake competence with the public, but not with your coworkers.

9) Own your mistakes. We all make them, but only the best of us own them.

10) Only when you’ve learned to own your mistakes will you be able to learn from them.

11) Experience is relative.

12) Proper use of a BVM is hard and takes practice.

13) OPAs and NPAs make using a BVM less hard.

14) Master the physical assessment. Nobody in the field of medicine should be able to hold a candlestick to your physical assessment skills.

15) Keep your head about you. If you fail at that, you’ll likely fail at everything else.

16) There is a huge difference between not knowing and not caring. Care about the things you don’t yet know.

17) Train like someone’s life depends on it.

18) Drive like nobody’s life depends on it.

19) Pet the dog (even when you’re wearing gloves).

20) Have someone to talk to when the world crashes down.

21) Let human tragedy enhance your appreciation for all that you have.

22) Check the oil.

23) Protect your back. It will quite possibly be the sole determining factor in the length of your career.

24) Say please and thank you even when it’s a matter of life or death.

25) Wipe your feet at the door.

26) When you see someone who is really good at a particular skill say, “Teach me how you do that.”

27) Nobody can give you your happiness or job satisfaction; it is yours and yours alone, and you have to choose it.

28) We can’t be prepared for everything.

29) We can be prepared for almost everything.

30) Check out your rig. It’s more meaningful that just confirming that everything is still there.

31) Tell your patients that it was a pleasure to meet them and an honor to be of service.

32) Mean it.

33) Keep a journal.

34) Make it HIPAA compliant.

35) Thank the police officer that hangs out on your scene for no good reason.

36) Recognize that he or she probably wasn’t hanging out for no good reason.

37) Interview for a job at least once every year, even if you don’t want the job.

38) Iron your uniform.

39) Maintain the illusion of control. Nobody needs to know that you weren’t prepared for what just happened.

40) Apologize when you make a mistake. Do it immediately.

41) Your patient is not named honey, babe, sweetie, darling, bud, pal, man or hey. Use your patient’s name when speaking to them. Sir and Ma’am are acceptable alternatives.

42) Forgive yourself for your mistakes.

43) Forgive your coworkers for their quirks.

44) Exercise. Even when it isn’t convenient.

45) Sometimes it’s OK to eat the junk at the QuickyMart.

46) It’s not OK to always eat the junk at the QuickyMart.

47) Don’t take anything that a patient says in anger personally.

48) Don’t take anything that a patient says when they are drunk personally.

49) Don’t ever convince yourself that you can always tell the difference between a fake seizure and a real seizure.

50) Think about what you would do if this was your last shift working in EMS. Do that stuff.

51) Carry your weight.

52) Carry your patient.

53) If firefighters ever do #51 or # 52 for you, say thank you (and mean it).

54) Being punched, kicked, choked or spit on while on duty is no different than being punched, kicked, choked or spit on while you’re sitting in church or in a restaurant. Insist that law enforcement and your employer follow up with appropriate action.

55) Wave at little kids. Treat them like gold. They will remember you for a long time.

56) Hold the radio mike away from your mouth.

57) There is never any reason to yell on the radio….ever.

58) When a patient says, “I feel like I’m going to die,” believe them.

59) Very sick people rarely care which hospital you’re driving toward.

60) Very sick people rarely pack a bag before you arrive.

61) Sometimes, very sick people pack a bag and demand a specific hospital. Don’t be caught off guard.

62) Bring yourself to work. There is something that you were meant to contribute to this profession. You’ll never be able to do that if you behave like a cog.

63) Clean the pram.

64) Clean your stethoscope.

65) Your patient’s are going to lie to you. Assume they are telling you the truth until you have strong evidence of the contrary.

66) Disregard #65 if it has anything to do with your personal safety. Trust nobody in this regard.

67) If it feels like a stupid thing to do, it probably is.

68) You are always on camera.

69) If you need save-the-baby type “hero moments” to sustain you emotionally as a caregiver you will likely become frustrated and eventually leave.

70) Emergency services was never about you.

71) The sooner you figure out #69 and #70, the sooner the rest of us can get on with our jobs.

72) People always remember how you made them feel.

73) People rarely sue individuals who made them feel safe, well cared for and respected.

74) You represent our profession and the internet has a long, long memory.

75) Don’t worry too much about whether or not people respect you.

76) Worry about being really good at what you do.

77) When you first meet a patient, come to their level, look them in the eyes and smile. Make it your habit.

78) Never lie about the vital signs. If the patients vital signs change dramatically from the back of the rig to the E.R. bed, you want everyone to believe you.

79) Calm down. It’s not your emergency.

80) Stand still. There is an enormous difference between dramatic but senseless action and correct action. Stop, think and then move with a purpose.

81) Knowing when to leave a scene is a vital skill that you must constantly hone.

82) The fastest way to leave a scene should always be in your field of awareness.

83) Scene safety is not a five second consideration as you enter the scene. It takes constant vigilance.

84) Punitive medicine is never acceptable. Choose the right needle size based on the patients clinical needs.

85) Know what’s happening in your partner’s life. Ask them about it after you return from your days off.

86) If your partner has a wife and kids, know their names.

87) No matter how hard you think you worked for them, your knowledge and skills are not yours. They were gifted to you. The best way to say thank you is to give them away.

88) Learn from the bad calls. Then let them go.

89) When you’re lifting a patient and they try to reach out and grab something, say, “We’ve got you.”

90) Request the right of way.

91) Let your days off be your days off. Fight for balance.

92) Have a hobby that has nothing to do with emergency services.

93) Have a mentor who knows nothing about emergency services.

94) Wait until the call is over. Once the patient is safe at the hospital and you’re back on the road, there will be plenty of time to laugh until you can’t breathe.

95) Tell the good stories.

96) You never know when you might be running your last call. Cherish the small things.

97) You can never truly know the full extent of your influence.

98) If you’re going to tell your friends and acquaintances what you do for a living, you’ll need to embrace the idea that you’re always on duty.

99) Be willing to bend the rules to take good care of people. Don’t be afraid to defend the decisions you make on the patients behalf.

100) Service is at the heart of everything we do. The farther away from that concept you drift, the more you are likely to become lost.

101) There is no shame in wanting to make the world a better place.

See more at: http://theemtspot.com/2014/03/22/101-things-we-should-teach-every-new-emt/

Academia, Culture, Emergency Management, Emergency Medical Services, Health Care, Politics, Public Health

Prior Proper Planning …

… Prevents Poor Performance

I am in the midst of planning an ad hoc merger of a number of local emergency medical service agencies into a single regional provider to reduce overall costs while maximizing revenue, improve training and the delivery of care, and to streamline the operational processes that support our providers in the field. Unfortunately, I have found that there are many obstacles that need to be dealt with at every step before moving on to the next. My research has certainly opened my eyes to developing a useful approach to these problems.

Planning “[provides] the appropriate focus and direction for … organizations” (Zuckerman, 2006, p. 3). Without planning, organizations risk stagnation and obsolescence. For any organization to succeed (and continue to do so), the strategy needs to focus both on the contemporary traditional needs as well as those anticipated in the future, but this focus needs to be comprehensive. Bartling (1997) writes of 25 different pitfalls any health care organization might face when considering strategic planning. These 25 pitfalls are just some of the issues I hope to avoid.

One of the largest difficulties in planning for emergency medical systems, however, is the sense of ‘fiefdom’, or an assertion of organizational ownership — in a truly feudal sense. A fiefdom is a literal power trip. In this area, there are 10 towns with an average of two ambulances each, and each department’s administration will fight tooth and nail to keep the organization from outgrowing them. What is interesting about the area is that many of the members of one department work for at least two of the other departments, also. This is because the pay is so meager they have to work as many hours as possible, and there is no chance of working more than 32 hours at any one service in any given week. The pay is low as is the quality of care. This needs to change, but how do I create an amalgumated organization from the bits and pieces that I have to work with? Add to that my lack of formal authority in this process. My vision is to reduce the number of ambulances by staffing eight ambulances at all times and tactically positioning them around the region. This alone would create 48 well-paid jobs, using the same 40 people who currently job share across organizational lines.

In reviewing the available resources, I have learned that there is no particular process or flow-chart pathway to effective planning (Bartling, 1997; Begun & Kaissi, 2005; Zuckerman, 2006). Critical forward thinking is needed, instead. Some of the particular issues that Bartling (1997) discusses and I foresee might be particular to my planning process are: inadequate planning, short-sightedness, underestimating the complexity of the process, post-merger angst, analysis paralysis, and lack of evaluative criteria, to name a few. Politics plays a large role in many of these issues I mention.

Inadequate planning, short-sightedness, and a lack of evaluative criteria are closely related. I see in the present that the system does not work as well as it should (short-sightedness), and I want to develop a plan that can be implemented immediately (probably suffering inadequate planning). This would leave me with a fragmented system devoid of vision and, therefore, crippled from improving (lacking that evaluative criteria). These are pitfalls that I need to avoid. These issues would give rise to the others dooming my effort to failure and, possibly, leaving the system in even worse shape than it began.

Perhaps, my only chance of fulfilling this process is to first perform a limited situational assessment by identifying the mission, vision, and values of all of the stakeholders and show how a streamlined process can better fulfill their visions (Casciani, 2012). By gaining stakeholder support, I might better leverage my idea against those who fear change.

References

Bartling, A. (1997). 25 pitfalls of strategic planning. Healthcare Executive, 12(5), 20–23.

Begun, J. & Kaissi, A. (2005). An exploratory study of healthcare strategic planning in two metropolitan areas. Journal of Healthcare Management, 50(4), 264–274.

Casciani, S. J. (2012). Strategic planning. In S. B. Buckbinder & N. H. Shanks (Eds.), Introduction to healthcare management (Custom ed.; pp. 3-23). Sudbury, MA: Jones & Bartlett.

Zuckerman, A. (2006). Advancing the state of the art in healthcare strategic planning. Frontiers of Health Services Management, 23(2), 3–15.

Criminal Justice, Emergency Management, Politics, Society

Fear of Terrorism

As terrorism becomes more prevalent within a society, concerns about the psychological effects are brought to the forefront. The psychological effects of terrorism, in general, should have an impact on the ability of law enforcement and the public to interface appropriately. A recent study by Bleich, Gelkopf, and Solomon (2003) of the psychological effects of terrorism on the public in Israel showed surprisingly low levels of post-traumatic stress disorder symptoms despite high incidences of direct exposure to terror events. This study demonstrated that, although up to a third of the respondents acknowledged a “limited sense of safety and substantial distress [they] reported adapting to the situation without substantial mental health symptoms and impairment, and most sought various ways of coping with terrorism and its ongoing threats [, possibly linked to] processes of adaptation and accommodation” (p. 619). The study found that the most effective and widely used coping mechanism was checking on the well-being of friends and family. As people tend to cope well with trauma, attitudes towards protective measures seem to acquiesce for the common good, and this can be assistive to law enforcement.

One of the protective measures people tend to adopt that would help law enforcement is a sense of hypervigilance (Bleich, Gelkopf, & Solomon, 2003). Hypervigilance allows the people to be more attentive to things out of the ordinary (e.g. unattended packages, suspicious loitering, anxious mannerisms of others, et al.). This promotes a line of communication with law enforcement not only regarding terrorism but for other criminal activity, also.

Another protective measure, which goes towards acquiescence, is the ability of the people, in general, to accept an increased presence of law enforcement in their daily lives. When faced with a proximal event, the bulk of the citizenship contend that it is, indeed, a function of government to protect the masses from further harm, and these citizens tend to accept limits on personal liberty for perceived increases in security (Klein, 2007). This is a double-edged sword, however. People tend to want to return to a normal state of affairs (Bleich, Gelkopf, & Solomon, 2003). Though an increased police presence is initially welcomed and embraced, the people will eventually resent the loss of liberty and require law enforcement presence to recede. How this occurs will either enhance or detract from the ongoing relationship with law enforcement. An example of this is easy to see when considering both local law enforcement and the federal effort of the Transportation Security Administration (TSA). Local law enforcement seems to have decreased their presence, at least in my area, and are respectfully viewed as helpful, whereas the TSA, an agency that continues to irrationally impede on liberty, is viewed negatively by the traveling public.

Law enforcement is a service-based industry where the public is the customer. Police need to understand both the rights and the fears of the people in order to maintain the appropriate level of service, which waxes and wanes.

References

Bleich, A., Gelkopf, M, & Solomon, Z. (2003). Exposure to terrorism, stress-related mental health symptoms, and coping behaviors among a nationally representative sample in Israel. Journal of the American Medical Association, 290(5), 612-620.

Klein, L. (2007). Civil liberties and national security in the post 9-11 era: State power and the impact of the USA Patriot Act. Conference Papers – American Sociological Association, 1-8.

Academia, Health Care, Technology

Using Intelligence in ePCR Database Design

The intelligence of a database design begins with the intelligent approach in which the developer focuses on the particular need the database is to fulfill. It is especially important to constrain, or specialize, a database used in health care, else the database can quickly grow beyond the bounds of efficiency. Efficiency can be found directly from table design, and it can be further achieved with business rules and logic. Designing a database for storing patients’ medical records also has some risk of increasing the likelihood of medical errors and statistical incongruities if done improperly; therefore, a qualified database administrator should be consulted (Campbell, 2004; McGlynn, Damberg, Kerr, & Brook, 1998). However, a preliminary needs assessment can be accomplished by asking a few simple questions: Who? What? Where? Why?

Who needs to use the database? For whom is the data useful? By identifying the scope, or domain, of each database user, the developer can gain a sense of which data points are important (McGlynn et al., 1998; Thede, 2002). For instance, in health care, a purely diagnostic database should efficiently offer comparative differential diagnoses to aid a physician in caring for patients; however, a database of this type will not offer much to the administrative arm of the practice. By understanding the relationship between physician diagnosis and billing, relational techniques can serve to ensure greater accuracy in billing procedures.

What data needs to be stored and retrieved? By listing the specific data to be stored, the developer has an opportunity to optimize the storage methods by creating an efficient and normal relational table foundation (Kent, 1983; Sen, 2009). A patient care reporting database, for instance, must be able to store patient identifying information, or demographics. Depending on the specific needs of the practice, demographic data can usually be stored in a single table. Other relational tables could be used to store references between the patient demographic record and pertinent medical information, thereby minimizing duplication (Thede, 2002).

From where does the data need to be accessed? Does this database require authentication for use on a local area network or a complex security policy for wide area network access (Campbell, 2004; McGlynn et al., 1998)? More importantly, however, is portability of the data. If the data is going to be replicated in a large composite database, the data needs to meet the specifications of the repository. This is often achieved by the publication of a template, or a clear set of directives on how data is to be formatted before transmitting data to the repository. An example of this is the Medicare electronic records requirements set forth in the Health Insurance Portability and Accountability Act (HIPAA) of 1996. By accounting for common templates in the design phase, the developer can avoid having to parse data prior to transmitting the data over the network.

Why are we storing the data? Today, it is very common to store data if merely for purposes of recording an interaction, such as a patient contact. However, it is important to understand how the data will be used in the future. Will the data need to be immediately accessible, such as in emergency or critical care areas, or could the data be compiled and batch processed during times of off-peak network load, such as in billing or logistics. Could paper reporting fulfill the immediate need better? If so, should the data on the paper report be entered in a database later? Regarding transcription, it is important to be knowledgeable about the available technology for creating scanned images, portable electronic documents, and the use of optical character recognition in order to properly prepare for the storage of each.

By answering the who, what, where, and why of the database needs assessment, we ultimately answer the question of how to design and implement the database. As an example, in order to design an ambulance run form, we must take into consideration demographics, the history of present illness (or, the reason for the ambulance request), past and pertinent medical history, including, but not limited to: medications, past medical problems and surgeries, and allergies to medications and environment. It is also important to store the assessment, care, and outcome, as well as the disposition of the incident and the destination facility. Additionally, medical standards, such as diagnostic codes, medications, protocols, and algorithms, could be stored in reference tables for preventing redundancy within the data model (Kent, 1983; McGlynn et al., 1988; Sen, 2009, Thede, 2002). Ambulances are mobile; therefore, network access is an important consideration when designing an electronic ambulance patient care reporting database. For this type of database schema, I would recommend using a small, efficient database locally with a mechanism in place to replicate the data to the larger repository when the network is accessible.

Another challenge in creating a database is learning how not to store information. Information is made of of data, but only data should be stored (Collins, 2009). Programming logic can be used to synthesize data into information and, further, into knowledge. Many database designers mistakenly store information, or even knowledge, quickly inflating the size of the database and decreasing its efficiency and normalcy (Kent, 1983; Sen, 2009).

In conclusion, developing an electronic patient care reporting database for a physician practice has some inherent risk if done poorly; however, a knowledgeable member of the office team can highlight the project requirements by performing the needs analysis.

References

Campbell, R. J. (2004). Database design: What HIM professionals need to know. Perspectives in Health Information Management, 1(6), 1-15. Retrieved from http://www.ncbi.nlm.nih.gov/

Collins, K. (2009). Managing information technology. Exploring Business (pp. 122-130). Retrieved from http://www.web-books.com/

Health Insurance Portability and Accountability Act (HIPAA) of 1996, P.L.104-191. (1996).

Kent, W. (1983). A simple guide to five normal forms in relational database theory. Communications of the ACM, 26(2), 120-125. Retrieved from http://www.bkent.net/Doc/ simple5.htm

McGlynn, E. A., Damberg, C. L., Kerr, E. A., & Brook, R. H. (1998). Health information systems: design issues and analytical applications. Retrieved from http://www.rand.org/pubs/monograph_reports/2007/MR967.pdf

Sen, A. (2009, May 7). Facts and fallacies about first normal form. Retrieved from http://www.simple-talk.com/sql/learn-sql-server/facts-and-fallacies-about-first-normal-form/

Thede, L. Q. (2002). Understanding databases. In S. P. Englebardt & R. Nelson, Health care informatics: an interdisciplinary approach (pp. 55-80). St. Louis, MO: Mosby.

Academia, Health Care, Technology

Information Theory in Health Informatics

Contemporary information theory has its roots in the development of telephony. During the middle of last century, an engineer at Bell Telephone Laboratories, Dr. Claude E. Shannon, innovated information theory by extending the mathematical observations of Boltzmann, Szilard, von Neumann, and Wiener in the area of physics, quantum mechanics, and particle physics (Weaver, 1949). Dr. Shannon, however, applied the theory to communication technology, introducing entropy to the theory (Nelson, 2002; Weaver, 1949).

Weaver, who worked at the Sloan-Kettering Institute for Cancer Research, adopted Shannon’s technical message transmission observations and adapted them with his understanding of the semantics of a messages meaning (as cited in Nelson, 2002). Shannon and Weaver’s Information and Communication Model details both the components of a message and the requirements of delivery. An example, as it would relate to health care informatics, would be when a nurse charts a patient’s medical history by encoding it via a desktop client application and the same data is viewable by the same nurse at other computer terminals, other nurses, and the treating physician. The data is also stored along the communication pathway for future retrieval and delivery when the patient presented again. Though this example satisfies Shannon, if the intended recipient were blind, the information shown on a computer screen would be meaningless, according to Weaver, and would indicate a limitation to overcome.

Evaluating hospital information systems developed, in part, from the Shannon and Weaver model, Bruce I. Blum (1986) conducted analysis of object (data, information, and knowledge) processing in both hospital and ambulatory care settings. He concluded that system designs should reflect the artificial delineation between these three types of objects and that these systems will benefit practitioners and patients by improving the overall health care process. Blum (1986) called for the “integration of existing systems with medical knowledge and knowledge-based paradigms” (p. 797) in order to have a positive impact on health care delivery in the coming decades.

Information theory is concerned with the adaptability of a message through a particular channel for optimum transmission. In health informatics, as Blum (1986) points out, information theory can be a benefit by improving “[1)] structure — the capacity of the facilities and the capacity and qualification of the personnel and organization, [2)] process — the changes in the volume, cost and appropriateness of activities, [and 3)] outcome — the change in health care status attributed to the object being evaluated” (p. 794). The major challenges, however, would be initial implementation and acceptance (Blum, 1986).

References

Blum, B. I. (1986). Clinical information systems. The Western Journal of Medicine, 145(6), 791-797. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1307152/pdf/ westjmed00160-0055.pdf

Nelson, R. (2002). Major theories supporting health care informatics. In S. P. Englebardt & R. Nelson (Eds.), Health care informatics: An interdisciplinary approach (pp. 3-27). St. Louis, MO: Mosby.

Weaver, W. (1949, September). Recent contributions to the mathematical theory of communication. Retrieved from http://academic.evergreen.edu/a/arunc/compmusic/ weaver/weaver.pdf

Academia, Health Care, Technology

Implementing an EMR system

Electronic records streamline the flow of many of the components of patient care. EMRs and ePCRs are very useful in lowering costs, simplifying business processes, and increasing patient safety, as well as overall efficiency, if implemented correctly (Smith, 2003).

Currently, I work as a critical care paramedic providing patient care in acute settings, whether prehospital of interfacility. Within this capacity, I also teach classes to other health care providers, including first responders, emergency medical technicians, paramedics, nurses, physicians, and allied health personnel. I am familiar with the concepts of electronic patient care reporting (ePCR) and the importance and utility of electronic medical records (EMR); however, the only means of electronic reporting available in my capacity as a paramedic is poorly developed ePCR software coupled with intermittent network connectivity, so I still choose to utilize paper reporting. My part-time job with a local municipal ambulance provider relies on a widely available third-party ePCR system that seems to work well. I do utilize this ePCR system when working for this provider.

I have also gained experience with information technology and object-oriented programming concepts while developing platform-independent, client-server distributive applications designed for the internet and intranets. I also have experience with Windows and Unix/Linux platforms.

References

Smith, P. D. (2003). Implementing an EMR system: One clinic’s experience. Family Practice Management, 10(5), 37-42. Retrieved from http://www.aafp.org/fpm/2003/0500/p37.html

Academia, Clinical, Culture, Emergency Medical Services, Health Care, Politics, Public Health, Society

Physician-assisted Suicide

I have always maintained that the best thing that I have ever done for a patient was to hold their hand as they died; however, there are few scenarios that I can posit where I would ever cause the death of another, and I would never do it in my capacity as a medical professional. In the State of Connecticut, assisting a patient in their suicide is illegal (Kasprak, 2003; Saunders & Smith, 2010). Saunders and Smith (2010) describe the use of “semantic ploys” (para. 3) in arguing for physician-assisted suicide and how the court deemed the “issue rests with the legislature, not with the court” (para 4).

Two states have laws permitting physician-assisted suicide, Oregon and Washington (Death with Dignity Act, 1997; Death with Dignity Act, 2008). The other 48 states either have laws forbidding assisted suicide, such as Connecticut, rely on common law, or have no laws permitting or forbidding the practice (Kasprak, 2003). Personally, my thoughts on the matter are clearly reflected in my opening statement. More compelling, however, is a recent discussion on the discontinuation of implanted cardiac devices in patients with a desire to “refuse continued life-sustaining therapy” (Kapa, Mueller, Hayes, & Asirvatham, 2010, p. 989). Many of the respondants to this study viewed the discontinuation of pacemakers akin to physician-assisted suicide, whereas less felt the termination of cardioverter-defibrillator therapy was an ethical issue. Oddly, lawyers indicated less problems discontinuing therapy than did physicians.

There are conditions that are so intractably painful and wrought with suffering that I would not even consider thinking less of a person suffering such a malady who took their own life. Death, for many people, is a fear beyond fear, and for a person (of considerable sound mind) to choose death as a viable alternative to such suffering, I commend their bravery and choose not to judge them negatively. No physician or other health care provider should cause the death of a person directly, but acknowledging the patient’s will to die is another matter. In lieu of providing a chemical means of ending life, a physician could, in my mind, counsel a patient on the means and methods that might be viewed as more effective and humane than other means which might result in unwanted suffering. I do believe that a person has the right to choose an alternative to a surely painful and agonizing death, regardless of the presence of depression. If a person is suffering from depression because of a terminal illness that is causing physical suffering, it is hard to imagine this person will resolve the depression before succumbing to the causal disease process. In these cases, the person has the right to choose a more dignified death. For those cases where the person is incapacitated and cannot make health care decisions, I feel that any friend or family member, or a consensus of available friends and family members, should be able to make the decision to continue or discontinue life-sustaining measures. Even if the decision is wrong for the patient, most of the time the decision is for the benefit of the family and friends and lacks medical relevance aside from resource management, though there are spiritual, emotional, and moral considerations that the next of kin may face which are no less relevant.

Personally, I grant any person permission to end my life if they see me engulfed in flame or if taken on the battlefield by an enemy known for public torture. Beyond these two circumstances, I will always choose to live so long as I have my thoughts. I have heard some people intimate that they would wish to die if they were conscious but perpetually paralyzed (i.e. locked-in syndrome); however, I am not so sure that I would want to die just for lacking the ability to communicate with others. I would want to view the world, though, perhaps by television or radio. I am too curious as to what comes next for the world. As we interfere with the dying process, it does make sense that we address the morality in which we do this. It does not seem right to have brain dead patients connected to ventilators and feeding tubes forever. It’s Orwellian.

References

Death with Dignity Act of 1997, O.R.S. 127.800 et seq. (1997).

Death with Dignity Act of 2009, R.C.W. 70.245 (2008).

Kapa, S., Mueller, P. S., Hayes, D. L., & Asirvatham, S. J. (2010). Perspectives on withdrawing pacemaker and implantable cardioverter-defibrillator therapies at end of life: Results of a survey of medical and legal professionals and patients. Mayo Clinic Proceedings, 85(11), 981-990. doi:10.4065/mcp.2010.0431

Kasprak, J. (2003, July 9). Assisted suicide (OLR Research Report No. 2003-R-0515). Retrieved from http://www.cga.ct.gov/2003/olrdata/ph/rpt/2003-R-0515.htm

Saunders, W. L. & Smith, M. R. (2010, June 21). Assisted-suicide advocates fail in Connecticut. National Review Online. Retrieved from http://www.nationalreview.com

Emergency Management, Emergency Medical Services, Public Health, Technology

Communicate Clearly – Streamlining the Communication Process

In my current profession, I am tasked with responding to disaster areas and treating the afflicted and displaced. I must communicate my intent and direction clearly and with a presence of authority. Understanding the various communication modes and methods that different people utilize and respond to, perhaps across cultures or socio-economic backgrounds, will allow me to streamline my communication processes to directly impact the most people in the most efficient manner possible.

Previously, I stated that I only have one long-term personal goal: leave a positive mark on the society in which I live. My attention to this goal is unwavering and will never change. Technology being what it is today, effortless communications across lines previously drawn is paramount in improving society. I value improving the lives of others: individuals and society as a whole. I feel I have already met the outcome objective of Walden University which is one of the reasons why I chose to enroll here. Apparently, others share many of the same goals.

In college, I have found a chance to interact with a variety of people from a variety of backgrounds without ever really knowing who they are. Not unlike a double-blind study, the results of the discourse are authentic to the environment. I found this to be quite interesting and attempted to hone my communication skills in such ways as to be a benefit for as many of my classmates as possible. I will never know if I have succeeded in this, but I feel the intent and the experience will stay with me far longer than the results. Being able to communicate clearly with yourself, however simple a task that may seem at first, allows one a clearer understanding of one’s needs and allows for the development of a plan for attaining those goals that meet these needs. That is being true to one’s self!

Technology

Merit Badges in Punditry and Blogging

Everyone’s a pundit! Actually, I guess anyone who has a weblog, or “blog”, of some type can be an expert these days. I see them on the news all the time, “Larry Marshall, author of the internet blog ‘Who Cares’, what do you think of this situation?”

“Well, Bob, in my blog I have written…”, the rest can be filled in by imagination.

Some of these bloggers might actually have education or experience relating to the topic, but I find that many do not; certainly not to any degree of expertise. When questioned regarding their expert standing, they invariably seem to respond with, “I have been authoring my blog for over ‘x’ years!”

Perhaps, the Cub Scouts will offer merit badges in punditry and blogging.

However, not all blogs are full of pedantic ego fulfillment. Well, even some that are have their place in the 21st century scramble to “let somebody know something… anything!” Typically, one cannot falter fact. Blogs, podcasts, vodcasts (etc.) that report facts are becoming commonplace and finding importance to a variety of people. Examples of these are the CDC podcasts. Great expert medical information in a convenient podcast package. With this media, however, the more opinion added, the more debated the positions.

In the online community, there are a number of experts who tend to set the stage for a debate or commentary. Then, there are ostensibly a number of anti-experts. These ‘anti-experts’ seem to have the knowledge and skill of the experts, but perhaps, not the education or the standing. What these anti-experts do have is cynicism, altruism and an uncanny ability to think outside of the expertly regarded box. The only thing these dodgers need is a soapbox.

The internet is a great forum for anyone to be heard by anyone who will listen. It can only be imagined, then, that everyone with an internet voice will want to speak. This will certainly provide for an array of views on a single topic and an opportunity for arguments to be raised in defense of certain views. Though this forum allows a debate between experts, anti-experts and laymen, many times the debate falters and the parties lose their ambition to continue providing evidence. This can lead to information that is not truly tried and tested, and though someone may provide a great argument, they could still be dead wrong.

Remember! Not everything you read on the internet is true.

With all of that being said, for reliable truth in journalism, The Onion! http://www.theonion.com

Emergency Medical Services, Technology

Communication styles – In-person vs. online

Each and every day I am faced with having to effectively communicate with a variety of people, and a communication error on my part can lead to the death or a significant disability of a patient in my care. Complicating the matter, not only do I have to communicate with a variety of people, but I have to communicate with a variety of types of people. This variety creates circumstances where I must alter my communication methods frequently.

As Kathleen Daily Mock, BSN, JD, writes, “By incorporating effective communication techniques into daily patient interactions, clinicians can decrease their malpractice risk. More importantly, clinicians can positively and effectively impact patient health outcomes without increasing the length of visit….” (Physician’s News Digest, Feb. 2001)

To add to that, I must also interact with my co-workers in such ways as to direct the specific care of my patients and maintain a positive and professional working environment. To these ends, I actively look for verbal and non-verbal cues to seek out truth, meaning and understanding. Most perform this skill automatically, or passively, and do not realize it. (“Emotions in Man and Animals”, Darwin, C., 1872)

The use of online communication limits the perception of affect which creates a challenge to both the author and reader. Contemporary convention seems to have changed recently making the use of “emoticons”, or emoting icons, commonly accepted. Though I do not utilize emoticons too often, I do see the validity of their use in attempting to convey the lacking non-verbal cues that we are, perhaps, longing for in daily online communication.

As I have been an active participant in the online community for many years, I feel very confident in my familiarity with “netiquette”, or network etiquette. I am, unfortunately, at a disadvantage in conveying my thoughts to those not as familiar with the use of non-descriptive textual communications. To help counter this, I will assume that all communication directed to me is crafted of the best intention and positive nature.