Each and every day I am faced with having to effectively communicate with a variety of people, and a communication error on my part can lead to the death or a significant disability of a patient in my care. Complicating the matter, not only do I have to communicate with a variety of people, but I have to communicate with a variety of types of people. This variety creates circumstances where I must alter my communication methods frequently.
As Kathleen Daily Mock, BSN, JD, writes, “By incorporating effective communication techniques into daily patient interactions, clinicians can decrease their malpractice risk. More importantly, clinicians can positively and effectively impact patient health outcomes without increasing the length of visit….” (Physician’s News Digest, Feb. 2001)
To add to that, I must also interact with my co-workers in such ways as to direct the specific care of my patients and maintain a positive and professional working environment. To these ends, I actively look for verbal and non-verbal cues to seek out truth, meaning and understanding. Most perform this skill automatically, or passively, and do not realize it. (“Emotions in Man and Animals”, Darwin, C., 1872)
The use of online communication limits the perception of affect which creates a challenge to both the author and reader. Contemporary convention seems to have changed recently making the use of “emoticons”, or emoting icons, commonly accepted. Though I do not utilize emoticons too often, I do see the validity of their use in attempting to convey the lacking non-verbal cues that we are, perhaps, longing for in daily online communication.
As I have been an active participant in the online community for many years, I feel very confident in my familiarity with “netiquette”, or network etiquette. I am, unfortunately, at a disadvantage in conveying my thoughts to those not as familiar with the use of non-descriptive textual communications. To help counter this, I will assume that all communication directed to me is crafted of the best intention and positive nature.